How do you wash the knitwear? 

We would recommend hand washing your cashmere knitwear in lukewarm water using a cashmere shampoo, rinse several times in clean lukewarm water. Gently squeeze to remove excess water, then lay to dry on a flat surface. Iron on a cool setting, always using a damp cloth to protect the fibres from the irons direct heat.
Alternatively, dry clean using a specialist cashmere dry cleaners.
Do not bleach or mix colours when handwashing.

My scarf/throw is pilling or going fuzzy?

Unfortunately, due to the nature of cashmere being a natural fibre, there will be occasional pilling. You can also care for your cashmere by pressing this with a cool iron over some tissue paper.
If you wish, you can send it back here and we can have our quality team look at this for you.

How do I wash my scarf/throw? 

All our scarves and throws are recommended as dry clean only due to the delicate nature of the fibres. If necessary, spot clean with a clean, damp cloth and blot, but do not rub as this will cause fibre distortion. Should pilling appear, a cashmere comb can be used to remove any small surface pills.